Hydra is Your Hot Tub, Pool & Swim Spa Headquarter
We bring relaxation to the Carolinas by providing fun and easy hydrotherapy services while giving back to the community.
Hot Tubs
Hydra has all your hot tub choices covered. We carry every price point so there is no price that can’t be met. From the Eco Spa hard cover hot tub to the large swim and exercise spa, we have them all. Don’t know if you want to invest in a new spa? Come look at our used hot tubs. We have it all under one roof.
Swim & Exercise Spas
PDC Swim Spas are the world’s finest swim spa. Relax and unwind or train at home all year round. Enjoy the convenience and health benefits of having a swim spa at home. Spacious enough for all your friends and family, they won’t ever want to get out!
Above Ground Swimming Pools
Thinking about an above ground swimming pool? Come in and talk to the experts. Hydra has been installing above ground pools in the South and North Carolina market for over 24 years. No job is too big or too small for us.
Water Care Specialist
Do you need chlorine for your pool or hot tub? Come into our retail store to have a professional test your water for free*. Hydra offers a variety of pool and spa sanitization systems with the accompanying balancers and cleaners. Want to know more about water care, check out our weekly blog for more information!
Welcome to Hot Tubs and Happy Tails
Discover the Harmony of Relaxation and Compassion
At Hydra Hot Tubs & Pools, we believe in the powerful combination of relaxation and compassion. That’s why we are thrilled to announce our partnership with the Humane Society of York County, as we embark on a journey to bring joy to both humans and animals alike.
Received our hot tub today. Evan our installer was great and got the tub in the backyard through some narrow pathways. The team was great and went through set up and operations before they left. Highly recommend the team at Hydra- everything from initial consultation to delivery was a great experience.
I am so happy with our choice of choosing Hydra hot tubs !!!This company is amazing. They were informative, punctual, professional.They took our calls , and were very patient with us on the many questions we had.We absolutely love our choice in a 27’ Matrix above ground pool .You won’t go wrong with this company!!
Hydro, hot tubs and pools in Fort Mill is truly, a great place for your hot tub and pool needs. Every time I go there, they explain things, test my water and keep things simple for me to keep my Hot Tub running. Christina is awesome. She is helpful, educational and she makes sure you have everything you need before you leave. There are other places more convenient for me to go to for my Hot Tub needs. but I will definitely go back to Hydro, hot tubs and pools in Fort Mill first. They always take great care of me
Chris, Todd and Andrew did an amazing job setting up our new hot tub. Chris reviewed all instructions with us. They also removed our old hot tub. Extremely professional in every way!! Thanks guys! We appreciate your hard work!
When we bought our Viking hot tub a couple of years ago, it was a great experience. We love it. We also understood it came with a 5 year warranty. Pete told us if we ever had any problem, just to call. And that is EXACTLY how it worked. The pressure on one of our pumps was very low. I called and Mike came out. He was prompt, professional and efficient. He quickly diagnosed the problem and corrected it. We are back to enjoying our spa and very pleased with the service we get from Mike and Hydra Hot Tubs & Pools and still VERY happy we made this purchase.
We are soooo excited as today we ordered a pool and hot tub for our home. Pete, Christina, Landon and Jason are AWESOME!!!They are all very friendly, knowledgeable, honest, and made the process simple and easy. I had tons of questions as a first time buyer and they were very patient and accommodating too.The inventory selection in the Fort Mill, SC location is great. I could have not asked for a better 1st time experience.Highly recommended! Can't wait for the BIG install day!A million thanks from our family to yours!
They say you get what you pay for and I bought a blow up hot tub on line and it lasted 1 week before shorting out. I went to Hydra Hot Tubs and found a perfect 2 person hot tub. Peter was great, I got a good price and he was even able to deliver the next day. The three men who delivered the hot tub were efficient, courteous and on time. They took care not to disturb my yard. I would highly recommend to family and friends.
Great business. I purchased 2 hot tubs and a large above ground pool from them and never had any issues. I also get weekly maintenance service for my pool from them. Best pool company ever.
Pete and the team at Hydra are fantastic folks to do business with. Extremely knowledgeable, and most importantly, trustworthy and honest. Highly recommended!!!
Hydra Hot Tubs and Pools provided great customer service and proved their expertise with our experience. We purchased a 27-ft pool from them in September and they installed it in April. A few weeks after the install, we realized we had a leak. After much anxiety, Chandler (service manager) was very responsive to our needs. He communicated well and showed up at his scheduled time. He was a pleasant person to speak with and explained his process of identifying our issue. He was able to resolve it quickly and was extremely professional. Hydra Hot Tubs and Pools has definitely gained a lifetime customer. I encourage anyone to do business with them. Thank you very much!
It was an overall GREAT experience! There was some miscommunication during the sales process with Jeremy. I was under the impression when I pointed and said that I wanted what was over there in the demo that he would’ve wrote up what I was there! He missed out on a larger sale.... But the process of them communicating the days of grading and set up were amazing. The crew that came out and set it up were first class. Rachel is amazing when it comes to getting your water right! I also suggest buying the prowler 910 pool cleaner. That thing is amazing and worth twice the price they have it for sale as......
Simple showroom with extremely knowledgeable folks. It was not a high pressure pitch. They offer made in America products at a reasonable price. Very pleasant experience.
Hydra Hot Tubs and Pools is awesome! We had an 18 ft. Matrix above ground pool installed and they did an excellent job. Very professional and quality work. Everyone we dealt with was very nice and informative. I definitely recommend this company. Great job!
Awesome team put in our pool today. All went well. They did go above and beyond to make everything fit well and look amazing. Would recommend them to everyone that is looking for a pool or hot tub.
Excellent customer service and ease of scheduling and purchasing. All staff are extremely knowledgeable about the industry and product without over selling.
Great team with a ton of knowledge and expertise. Made my pool look wonderful again and took the concern and worry off my plate. Thanks guys! Highly recommended these guys for all your pool and hot tub / spa needs!!
Local Owned Business with Quality Products and Superior Customer ServiceWhile the first hot tub received wasn’t perfect, the quality of service and response was beyond expected! As a local business owner myself, I realize you build a majority of your reputation based on your successful outcomes. But just as important to your successes is how you handle the unexpected shortcomings. When our tub needed service and ultimate replacement, the team of Rob,Peter,Jason,Chandler,Clay and Jeremy were unrelenting in their pursuit to make everything right. You will quickly figure out the character and integrity of a business when things don’t go as expected. I can honestly say the ownership and service never let me down during this process. If anything they delivered more than I expected! I appreciate the honesty, respect and professionalism everyone displayed at every encounter.
The sales team sent prompt communication once we noted an interest in their products. There were no high sales pitches and each individual we spoke with was knowledgeable about the products, design and performance. Installation crew is professional, hard-working, personable, efficient and wasted no time. We are extremely pleased with all aspects of our shopping, buying and coordinated efforts to create our backyard oasis. Thank you, Hydra Pools and Spas!
This company is amazing!! They were so friendly and helpful. They answered all our questions before and after purchasing. They were prompt on delivery. The hot tub delivered was exactly what we ordered and our expectations of it were surpassed. We couldn’t believe how easy and fast the setup was. It is beautiful and we are using the heck out of it. It sure does help with our back issues. Highly recommend Pete and his team!!
We had a great experience in purchasing our hot tub from Hydra and we highly recommend them! They were very knowledgeable and helped us pick the tub that would be perfect for our family. We needed to delay delivery as we were waiting on the closing of our new home. They were helpful and communicative as the date changed and then they were able to quickly add us to their delivery schedule once we did close. They notified us of our delivery window the day before, showed up exactly when they said they would, and had the tub up and running in no time. They provided us with a wealth of information and instruction. Our process could not have been easier!
Being a customer of Hydra for the last 2 years has been a pleasure. The purchase of our swim spa was effortless on our end. They helped us process through our wants/needs and made great suggestions for us to decide the best choice.They installed the large spa in our backyard quickly and have been a great resource of supplies and information even since.Their friendliness and "customer-centric" approach to business is why they're successful. Keep up the great work.
Highly recommend Hydra hot tubs and pools. Top-notch customer service and excellent communication skills by all team members. We purchased a 24 foot matrix pool last season and we couldn’t be more pleased with the teams work and reliability they have shown. Anytime you have a question or need maintenance their customers are top priority. Thank you Hydra hot tubs and pools you guys are awesome!!!
The guys at Hydra Hot Tubs are awesome. I brought my husband by to choose his birthday gift. Clay and his guys came out to meet with us and discuss options. Within days his guys came out and installed our purchase. They were friendly, knowledgeable and quick.
Great group of people. Very knowledgable. We needed to replace our current hot tub and they answered all our question, delayed delivery at our request. They removed our old one and set the new one up.
I’ve done a lot of research on hot tubs and decided to check out this local store. I was so impressed I had my husband go back with me the next day. The staff was so friendly and informative. We decided on a hot tub for our family needs and budget and can’t wait for our install! I highly recommend speaking with Jason one of the owners, he is knowledgeable and asked us questions that helped us determine size, placement and a few things we hadn’t considered.
These guys rock. They’re very fun to work with and very professional. Super happy with the service!
Very easy to work with and gave us a great deal. Clay hooked us up. Would definitely do business with again.
This place is awesome. We bought our Jacuzzi Hot Tub a few years back and have had very minor issues. The one issue I had the control panel "locked" and I couldn't figure out how or why. Even after calls to Jacuzzi service department (twice), troubleshooting with my manual and of course YouTube I was left with a locked hot tube control panel. With the help of Jason (owner of Hydra) and Austin (service guru) they were able to trouble shoot it and get me back to soaking. We have dealt with many Hot Tub companies in many different areas of the country and Hydra Hot Tubs and Pools is the best I have encountered. Great Selection and Prices, Great Customer Service and Prompt Replies. Thank you so much!
The Hydra guys are amazing! Honest, dependable, and willing to go above and beyond. They are the best!
This is an edit of a prior one star review. Although we have begun to have a better situation with the spa now it is unfortunate that it took so long for the business owner to assist us. Much confusion and disregard with the installation and follow up processes, including being told we only needed ph up and down and chlorine (shock wasn’t mentioned and we weren’t given any, no info on chlorine delivery such as “frogs”). Also, no manual, which would have included a small latch to help keep trespassers out of the tub, or at least given us the idea to put a lock on it ourselves.We certainly realize we have some responsibility for learning about the tub but would have probably figured out part of the problem much sooner with a faster response. After several months of requesting assistance the owner did come and check out the tub and make recommendations, but also didn’t mention the available latches until I contacted him to ask about how best to install a lock on the cover. We are having better luck with it now, and have learned, well, a lot.
They did not fill up or check that the spa was working correctly at delivery. They did not provide shock and other chemicals needed to operate the spa. I've spent $1000 trying to diagnose why the spa is cloudy after 2 days with no one using the spa.The company blamed us for problems with the spa. After paying for a consult with another company they diagnosed a problem with the ozonator.Hydra hot tubs continues to blame us. Don't bother with a tuff spa or Hydra Hot Tubs.
The Hydra team is knowledgeable, customer service oriented, with good prices!
Let me start off with saying I have never worked with a group of people like this one. From the first message on Facebook asking about some information to the final set up of both a pool and a hot tub , they have been incredible. Hot tub was set up within a few days and installed by very polite and professional individuals and the same with the pool. Great products they are selling and amazing support from the staff. If you need a pool or hot tub this family oriented company should be the number one go to for them. After pool was installed we had some questions and got immediate responses even after hours. We are very pleased with the quality of the products and the service. Nice to know there are still people out there that care about the customers.
I bought one the Tuff Spas about 3 years ago from them. The construction of that style is amazing. I love not having to deal with COVERS going bad EVER! Genius design. And I will NOT buy from anyone else. Super nice people. I finally had an issue where I needed some assistance and it was fixed THE NEXT DAY...3 years later. And they were happy to do so. Why can't all companies be like these guys!?Hard working folks. Mistake to go anywhere else as far as I am concerned.
In The News
Hydra Hot Tubs Featured in Aqua Magazine
The result is a swim spa superstore, “one of very few in the Southeast,” says Steiner. “We’ve had prospective customers tell us they can’t find another within a few hundred miles.”
“But with our second location [which opened in September, 2022], we wanted to do something different, especially because our two stores are about 15 miles apart, and we didn’t want to bastardize ourselves from one store to the next.”
The result is a swim spa superstore, “one of very few in the Southeast,” says Steiner. “We’ve had prospective customers tell us they can’t find another within a few hundred miles.”
With 10 hot tubs on the showroom floor (the company works with Viking Spas) and four swim spas, prospective customers can touch, feel and see the product, which makes all the difference. “That’s what distinguishes this location from our other store and from our competitors,” says Norman. “By putting their hands in an active swim spa, we are able to close more sales. Just yesterday, we had someone come in asking about fiberglass and left excited about swim spas. It’s already a huge part of our business.” Click below to read more…